Privacy Policy
Last updated: 1 January 2025
ReclaimFunds Financial Ltd. ("ReclaimFunds", "we", "us") is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
1. Data We Collect
When you submit an enquiry we collect: full name, phone number, email address, estimated loss amount, preferred contact method and optional case description. We also collect standard analytics data (IP address, browser type, pages visited).
2. How We Use Your Data
- To assess your case and contact you with recovery options.
- To provide fund recovery services as agreed.
- To comply with legal and regulatory obligations.
- To improve our website and services.
3. Legal Basis
We process data on the basis of your consent, contractual necessity and legitimate interests (fraud prevention and service improvement).
4. Data Sharing
We do not sell your data. We may share it with legal counsel, financial institutions and regulators where required for your recovery case, and with trusted service providers under strict confidentiality agreements.
5. Data Retention
Data is retained for as long as necessary to provide services and meet legal obligations, typically no longer than 7 years after case closure.
6. Your Rights
Under GDPR you have rights to access, rectify, erase, restrict, or port your data, and to object to processing. Contact us at [email protected].
7. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access or disclosure.
8. Contact
Privacy queries: [email protected] — ReclaimFunds Financial Ltd., 21/F The Center, 99 Queen's Road Central, Hong Kong SAR.